Wednesday, October 31, 2007

Punit Shah Gets Great Report Cards

CENTURY 21 JRS Realty starts a report card system to track costumer satisfaction.

BY JR Sangiuliano

2007 has been another great year for CENTURY 21 JRS Realty clients and customers, and we will make sure 2008 is even better. We have started a report card system for all clients that have transactions with our company. After a transaction has concluded our client swill receive a report card survey in the mail to let us know their level of satisfaction. We feel this will be a great way not only to keep in touch with past clients but also to make sure our agents are living up to expectations. All clients will be able to report directly to the broker about their level of satisfaction.

Punit Shah has been the test agent for this new system. This month Punit received 6 report cards with perfect scores. Every client that received a report card sent it back with excellent scores. This reinforces to me that customer satisfaction is still the name of this Real Estate game. With prices falling and days on market rising keeping clients happy is the most important task a Realtor has. Up to date information, showing feedback calls, and many other service oriented daily activities are the key to satisfied customers in a soft market.

1 comment:

travelcerts said...


I wanted to let you know about our company. We sell 3 day 2 night travel certificates that are used by many companies as incentives.

The cost is only 0.35 cents each and they come with your company name and website imprinted on the certificates.

Think about using these for referrals or give them to customers/clients. You can sell them for a profit to your down-line.

The end user of the certificates has a choice of over 20 destinations to pick from. Take a look at the destinations at the website.

They pay a processing fee of $12.00 and the taxes on the room which is about $7.00-$12.00 a night depending on the location.