Wednesday, October 31, 2007
CENTURY 21 JRS Realty starts a report card system to track costumer satisfaction.
BY JR Sangiuliano
2007 has been another great year for CENTURY 21 JRS Realty clients and customers, and we will make sure 2008 is even better. We have started a report card system for all clients that have transactions with our company. After a transaction has concluded our client swill receive a report card survey in the mail to let us know their level of satisfaction. We feel this will be a great way not only to keep in touch with past clients but also to make sure our agents are living up to expectations. All clients will be able to report directly to the broker about their level of satisfaction.
Punit Shah has been the test agent for this new system. This month Punit received 6 report cards with perfect scores. Every client that received a report card sent it back with excellent scores. This reinforces to me that customer satisfaction is still the name of this Real Estate game. With prices falling and days on market rising keeping clients happy is the most important task a Realtor has. Up to date information, showing feedback calls, and many other service oriented daily activities are the key to satisfied customers in a soft market.